Solved: Data allowance used

Cane · ‎15-12-2020

I recently plugged my phone into my laptop and started to download the updated software for the phone. Despite my phone and laptop being on WiFi it used my whole data allowance up. How is this possible?

madasaf1sh · ‎15-12-2020

@Cane

Sounds like your Phone was being used as a tethering device by your laptop. Or your laptop has connected to your phone by Wifi or BlueTooth

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

MI5 · ‎15-12-2020

@Cane

Without knowing more I can only assume your wifi failed.

To avoid this in future, you shoud turn off your mobile data connection.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎15-12-2020

@Cane

Sounds like your Phone was being used as a tethering device by your laptop. Or your laptop has connected to your phone by Wifi or BlueTooth

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Cane · ‎15-12-2020

I have a feeling this is what happened!

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