Payment page not working on upgrade

[Edmundchan88]

Tried 2 days to pay for an upgrade for £19.99. 1st day on Livechat for 3 hours. Following 2 days, on LiveChat and called 202. Using Visa, Master Debit and Credit cards. Changing browsers, android and Mac laptops, all failed. This is my 3rd day, very frustrated with the App.

[MI5]

It sounds like you need to go in store to upgrade if you can.

[Cleoriff]

@Edmundchan88Seems strange that you can't do it via customer services? What happened when you called them ....or were you waiting too long to actually speak to someone?

Best time to call is between 8-8.30am. You have a far better chance of gettinng through then

Best of luck either way and welcome to the forum

[anticpated]

Perhaps the merchant banking system was down due to unforeseen circumstances. I would try again or pop in store if you have time.

[jonsie]

O2's payment systems are so fickle. If a payment fails first time, any further attempts just compound the problem and confuse it even more. I would definitely go instore.

[Marjo]

Hi @Edmundchan88, sorry to hear about the problems you've been having with this. Let us know how you're getting on if you've made any progress? I'm going to drop you a quick PM (private message here on the forum) to get a few additional details about the issue too, please check when you get a moment.

[Rickyracoon]

Have exactly the same issue. Ridiculous, tried to check out on another device and another browser as advised by o2 and now have been locked from having phone delivered to alternative address instead of home billing. Absolute joke.