Payment keeps getting declined despite having the money in my bank account.

[Anonymous]

Hi all,

For some reason my direct debit didn't go through so I was very suprised to get an email from O2 saying I owed them money! I have the funds available in my bank account but every time I try to pay my card gets declined? Nothing wrong with my card - I have no idea what to do. Have tried to pay over the phone and on app. I'm going to try and pay in store today, but I'm worried the same will happen.

Can this affect my credit rating?

Thanks in advance.

Katie

[Anonymous]

Unbelievably, they were able to take the payment over the phone.

Hasn't been a good experience. But now resolved.

[Anonymous]

Just a quick note to say thanks for the feedback from the O2 Community.

Not sure who fixed the problem. Would like to think that it was something that I did in all of this. Would have liked some small compensation for the trouble but wishful thinking.

Thanks again.

[Cleoriff]

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@Anonymous wrote:

Unbelievably, they were able to take the payment over the phone.

Hasn't been a good experience. But now resolved.

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There you go ...and so pleased for you. It certainly isn't the answer @Anonymous but at least you have managed to get it paid which is one less thing to worry about. Hope all goes well from now on (Thanks @viridis for your input)