Payment keeps getting declined despite having the money in my bank account.

[Anonymous]

Hi all,

For some reason my direct debit didn't go through so I was very suprised to get an email from O2 saying I owed them money! I have the funds available in my bank account but every time I try to pay my card gets declined? Nothing wrong with my card - I have no idea what to do. Have tried to pay over the phone and on app. I'm going to try and pay in store today, but I'm worried the same will happen.

Can this affect my credit rating?

Thanks in advance.

Katie

[gmarkj]

consider me corrected!
although strange it will work on one bill type but not the other...

[Anonymous]

Managed to pay first time with my boyfriend's debit card.

Went into my bank and they said that the direct debit didn't go through as there were insufficient funds (went through my statement and it looks as if my salary went in couple of day late which caused all this trouble), asked about the payments getting declined after that when I had the funds in my account and apparently there's nothing from O2.

Think I'm sorted though, thanks for your help

[MI5]

Good news.
Glad I suggested about checking with the bank too

[jonsie]

Hopefully you are sorted now and the Direct Debit issue is resolved for next month.

[Toby]

Glad its sorted @Anonymous!

FYI guys, the payment issue we saw a few months back has been resolved. I know we still see a few mentions from members who have had issues since then too, but the wider issue is not currently ongoing, so any new cases are unrelated and to say they're part of a larger issue is technically incorrect. Please advise for anyone to contact CS as you already have been on this

[Anonymous]

@TobyThere does seem to be an issue with payment on O2's side though - I had available funds in my account yet it was still getting declined, and my bank couldn't see that O2 had tried to take payment?

[Toby]

Hi @Anonymous,

Sorry to hear that. Are you still needing to make payments now?

[Anonymous]

@Toby Thankfully no - I pay monthly via direct debit

[Toby]

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@Anonymous wrote:

@Toby Thankfully no - I pay monthly via direct debit

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So do I

Any other issues, come back so that this lovely lot can offer advice.

[jonsie]

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@Toby wrote:

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@Anonymous wrote:

@Toby Thankfully no - I pay monthly via direct debit

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So do I

Any other issues, come back so that this lovely lot can offer advice.

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You've obviously been looking at my photos....:smileywink: