Re: Payment holiday

Tina181207 · ‎14-04-2020

Please can someone advice if I can get a payment holiday and if so how I go about getting it?

MI5 · ‎14-04-2020

You need to call payment management Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Prem1 · ‎14-04-2020

you are absolutely crazy and without any actions related to this epidemic, how should I pay £ 1142 if my company is not working and gets £ 391 a week living as much as I can, so please postpone my payments and not sending me this nonsense at the moment I think my family had something to eat, please restore the number 078 in my contract

O2Lorna · ‎14-04-2020

You need to speak to customer services

Guide: Coronavirus Community Help and Support

jonsie · ‎14-04-2020

We can't access accounts here

The payment management team will give you some leeway to pay but it won't then stop a restriction on your phone no matter what they promise

You can reach the Payment Management team on 0800 902 0217
or 08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Payment holiday

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no service after porting number

Phone Upgrade