Payment for bill in pending with no confirmation and o2 now threatening me saying I haven’t paid

[Kall08]

Hi guys, 

I paid my bill on the 1st feb, thought it went through as it usually does (paid on the app for the first time). Got a text today from o2 saying it’s overdue and they will be stopping usage and putting a £6 late payment fee on my account. I looked on my bank and the money for the bill has been taken out but is in pending? I realised I have not received any confirmation of the payment, would like my money back in my account so I can attempt to pay another way (maybe over the phone). I have been with o2 for 10 years and never had an issue until now. Really not happy

[Kall08]

Oh I have also been on the phone to customer service but had no joy , was on hold for 1 hour and even then the signal was shocking

[MI5 · Accepted solution]

@Kall08 

Pending means that O2 don't have the money.

It's still being held by your bank.

You need to contact payment management
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

Whilst talking to O2 I'd suggest setting up a direct debit to avoid future issues.

Guide: How to Pay Your Bill (Airtime & Device Plans) 

[madasaf1sh]

@Kall08 

If paying by card you need to pay before your payment due to date to allow the payment to clear.  So the bank is correct it is pending and will be probably till Monday...

If you owe money why do you want it back?? 

I would ring the Payment Management team on 0800 902 0217 and they can assist you. 

And to avoid this in future setup a Direct Debit.