Solved: Direct debit change

Eia · ‎04-10-2022

Hi I got an Email a few weeks ago from o2 saying they were changing my direct debit to a different company . The payment went out today to Telefonica is this correct or a scam

Enlli · ‎04-10-2022

Telefonica is the company behind O2.

If in any doubt check your account in My O2 to see if the payment has gone out.

Alternatively

Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Enlli · ‎04-10-2022

Telefonica is the company behind O2.

If in any doubt check your account in My O2 to see if the payment has gone out.

Alternatively

Facebook (https://o2uk.co/O2CFB)
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

keith2302 · ‎03-02-2023

do you know the reason for changing the direct debit method,cheers ke

MI5 · ‎03-02-2023

@keith2302

O2 are changing customers over to a new billing system so new DD's are being set up when they do your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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