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Payment declined message?

Anonymous
Not applicable

hello,

 

i've just joined today and its my first post, please be gentle lol wink

 

i have contacted O2 via the live chat service for the past 2 days with a query i have.

 

basically what's happening is when i try to make in-app purchases i keep getting "payment declined" message?

 

i am using a samsung galaxy alpha handset and also samsung galaxy tab s 10.5

 

the payment declined message occurs whether i use the bill to my account service, paypal, google wallet, debit card.

 

i have funds readily available, so i know thats not an issue.

 

if anyone can help or clarify matters further please.

 

any advice greatly appreciated.

 

cheers

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MI5
Level 94: Supreme
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Most likely cause is your wifi security settings.
Have you tried on mobile data?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 16
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PhoneChanger
Level 29: Intuitive
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Have you just joined O2? or have you been a customer for a while? It could be if you're new to O2 because you haven't recieved a bill yet you're account hasn't fully been set up?

Message 3 of 16
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Anonymous
Not applicable

hi,

 

i've tried doing that using the mobile network instead of the wifi but still comes up with the same message?

 

i've been with O2 more than 5 years now, i have 3 mobiles and 1 mobile broadband on my account with them.

Message 4 of 16
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MI5
Level 94: Supreme
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I'll admit to guessing next steps here, but have you still got the 18+ block on the account?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 16
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Anonymous
Not applicable

hi,

 

i've just done that right now, for my phone and the tablet but i'm still getting the same message that payment has been declined???

 

i cant even use any other payment method either?

 

i've rebooted the phone, taken the sim card out waited for a while put it back in but no luck.

 

i've uninstalled the app, cleared the cache etc as well. 

 

i'm very puzzled.

 

my bills are up to date, my last bill was about £300, i travel every 6 weeks and i roam on O2 when i'm abroad. my current unbilled roaming charges are £410. 

 

but for this i'm being declined lol

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MI5
Level 94: Supreme
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I think you will have to get CS to pass this on to the tech team to look into for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 16
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perksie
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I would call O2 and explain what's happened they may be able to sort it for you.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

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Message 8 of 16
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Anonymous
Not applicable

thank you to everyone for replying, will give customer services a ring.

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perksie
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Let us know what the problem is. 

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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