Payment Error

[Naoto]

Hi, I tried to switch my Pay as you go plan （£10 Big Bundle） to Rolling plan. But at payment stage, there was a payment error with the message "We couldn't take your payment.Please check your card details and try again.If you continue to get this issue, you may want to try using a different card."   

I tried different cards but same error again. Please solve the payment problem.

[pgn · Accepted solution]

You need to contact O2 Social Media Team using the link below this post, @Naoto - nobody here can access your account. Note cards not accepted are shown here: Guide How to Top Up (PAYG) 

And Rollup here: Pay As You Go: Introducing "Rolling Plans" 

Good luck!