Paying off device plan and cancelling contract

[Anonymous]

So my contract is up next month and i have £30 left to pay on the device. I want to pay the 30 and cancel the contract because i dont really use the tablet out of the house so it's pointless to keep the air time going. So how do i go about doing this ??? Also what number do i phone or can they do it online....

[MI5 · Accepted solution]

You can make a payment through your MyO2
http://www.o2.co.uk/myo2 Or by calling customer service on 202.
Advice on cancelling here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...

[Bambino]

@Anonymous  Please take a look at this guide: https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

[chrisymon]

Im not to sure if you can pay your final payment on the app  on a device plan and cancel contract tbh. Normally have to goto retentions to make final payment to cancel contract.

[MI5]

Since when?

[Wa10]

No reason you can't make a final device plan payment using any of the channels available - online, app, IVR or with an advisor.  

Absolutely spot on that you have to speak to a member of the re-contracts/retentions team to give notice on and cancel the airtime plan though - although this can be via livechat or the contact centre, whichever you prefer. 

[Cleoriff]

Which is exactly what the cancellation guide states...

[MI5]

Yes, it was the payment methods that was causing confusion. Thanks for confirming what we thought.....

[MI5]

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@Cleoriff wrote:

Which is exactly what the cancellation guide states...

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Shussssh, we know that  

[Cleoriff]

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@MI5 wrote:

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@Cleoriff wrote:

Which is exactly what the cancellation guide states...

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Shussssh, we know that  

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I know @MI5 I just can't see the need for additional posts which can only confuse...