
on 06-03-2017 10:16
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on 06-03-2017 10:16
Solved! Go to Solution.
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on 06-03-2017 10:20
http://www.o2.co.uk/myo2 Or by calling customer service on 202.
Advice on cancelling here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
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on 06-03-2017 10:20
http://www.o2.co.uk/myo2 Or by calling customer service on 202.
Advice on cancelling here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-03-2017 10:21
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on 06-03-2017 10:21
@Anonymous Please take a look at this guide: https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774
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on 06-03-2017 13:12
Im not to sure if you can pay your final payment on the app on a device plan and cancel contract tbh. Normally have to goto retentions to make final payment to cancel contract.
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on 06-03-2017 13:14
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on 06-03-2017 13:14
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-03-2017 14:15
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on 06-03-2017 14:15
No reason you can't make a final device plan payment using any of the channels available - online, app, IVR or with an advisor.
Absolutely spot on that you have to speak to a member of the re-contracts/retentions team to give notice on and cancel the airtime plan though - although this can be via livechat or the contact centre, whichever you prefer.
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on 06-03-2017 14:47
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on 06-03-2017 14:47
Which is exactly what the cancellation guide states...
Veritas Numquam Perit
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on 06-03-2017 14:47
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on 06-03-2017 14:47
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 06-03-2017 14:49
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on 06-03-2017 14:49
@Cleoriff wrote:Which is exactly what the cancellation guide states...
Shussssh, we know that
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on 06-03-2017 14:51
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on 06-03-2017 14:51

