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Level 1: Joiner
Posts: 3
Registered: ‎30-01-2018
Accepted Solution

Paying off device / Carry on contract?

Hi there,

 

If i pay off my handset, do I still need to pay the airtime, or can I cancel it? 

I'm on O2 refresh, pay monthly. 

 

Thanks,

Anna

Posts: 88,641
Topics: 536
Solutions: 11,503
Registered: ‎04-04-2012

Re: Paying off device / Carry on contract?

Hi @Anna2 airtime can be cancelled for free with 30 days notice https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎30-01-2018

Re: Paying off device / Carry on contract?

Thank you
Level 64: Magistrate
Posts: 12,685
Registered: ‎31-03-2010

Re: Paying off device / Carry on contract?

@Anna2 You can cancel the air time by giving one months notice or you can carry on with the air time. If you cancel you can then take a sim only contract and still keep your number.

I DO NOT WORK FOR O2

Posts: 88,641
Topics: 536
Solutions: 11,503
Registered: ‎04-04-2012

Re: Paying off device / Carry on contract?

You're welcome @Anna2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)