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Level 1: Joiner
Posts: 2
Registered: ‎02-06-2016

Phone not in stock but refund will take up to 14 days!

Upgraded my iphone 7 yesterday and online saying it in stock (the only reason I went with black!!).  Get text this morning to say its out of stock and will take longer to arrive.  

 

So I ask for refund so I can go to Carephone Warehouse to upgrade today as they have the phone in stock but am told I will have to wait up to 14 days for refund!  WHY when you quick enough to accept my order and take my money?

 

I havent cancelled the order but need the phone next week.  As explained on the phone I've smashed the screen on my iphone 7 & didn't see the point in repairing as I can upgrade.  However I'm flying to Dublin next week for work so need the phone before then as currenlty just swapping sim's with my daughter.

Posts: 87,738
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: Phone not in stock but refund will take up to 14 days!

@tardis1971 O2 don't have a live stock system so you can never rely on the website unfortunately.

Your only option now is to cancel and go the cpw but you'll need to wait for the refund as O2 are so desperate they need to keep hold of your money for anything up to 3 weeks!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,010
Topics: 547
Solutions: 3,415
Registered: ‎04-01-2009

Re: Phone not in stock but refund will take up to 14 days!

They must earn a nice bit of interest keeping hold of your money, along with hundreds of other customers. Must take 14 working days to count it!

Level 1: Joiner
Posts: 2
Registered: ‎02-06-2016

Re: Phone not in stock but refund will take up to 14 days!

Think you right.... just making others aware they keen to take the money but as you say keep hold of it even though they don't actually have the product!
Posts: 87,738
Topics: 531
Solutions: 11,205
Registered: ‎04-04-2012

Re: Phone not in stock but refund will take up to 14 days!

Sadly we see it on here daily and always advise going in store rather than ordering online.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,010
Topics: 547
Solutions: 3,415
Registered: ‎04-01-2009

Re: Phone not in stock but refund will take up to 14 days!

It happens so often on here so there are many customers this is happening to unfortunately.

Posts: 71,878
Topics: 677
Registered: ‎14-01-2013

Re: Phone not in stock but refund will take up to 14 days!

I've never understood it at all to be honest. O2 are certainly the worst but other companies often take 5-7 working days.  Why? They take your money immediately, so a refund is just as easily returned.

 

Slightly different example here. I shop online for groceries at Asda. If I return any unwanted items in that order, I am refunded the same day. Without fail. So it can be done.

*The Game Is On*


Level 63: Greatness Assured
Posts: 12,412
Registered: ‎31-03-2010

Re: Phone not in stock but refund will take up to 14 days!

Even Amazon, the world's largest online retailer refunds money usually within 2-3 days. If they can do it, why can't O2? Simple answer is because they can. It's not illegal and they're scamming customers by holding onto their money for longer to earn interest. Despicable practice, and an enormous inconvenience for people who aren't flush with disposable income, and need their money to make a purchase elsewhere. 

I DO NOT WORK FOR O2

Posts: 71,878
Topics: 677
Registered: ‎14-01-2013

Re: Phone not in stock but refund will take up to 14 days!

@BambinoI forgot to mention Amazon. A call about faulty/late/wrong goods will result in an immediate refund on their behalf. It will show in your bank 2  days later.

I had an issue with a couple of Christmas gifts, Called, Refunded immediately without having to send the goods for inspection. (In fact I was told to keep one of the gifts and do what I wanted with it)

They also added a month extra prime for my inconvenience!

Customer service at it's very best.

*The Game Is On*


Posts: 70,010
Topics: 547
Solutions: 3,415
Registered: ‎04-01-2009

Re: Phone not in stock but refund will take up to 14 days!

Amazon are excellent for refunds. I think O2 must be one of the worst large businesses for returning customers' money. It's very stressful especially when this drags on to a month or more meaning customers cant source elsewhere unless they have the disposable income to do this. Many, including myself, don't.