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Paying off device / Carry on contract?

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Anna2
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on ‎13-01-2019 16:00

on ‎13-01-2019 16:00

Hi there,

 

If i pay off my handset, do I still need to pay the airtime, or can I cancel it? 

I'm on O2 refresh, pay monthly. 

 

Thanks,

Anna

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MI5
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on ‎13-01-2019 16:07

on ‎13-01-2019 16:07

Hi @Anna2 airtime can be cancelled for free with 30 days notice https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎13-01-2019 16:07

on ‎13-01-2019 16:07

Hi @Anna2 airtime can be cancelled for free with 30 days notice https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anna2
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on ‎13-01-2019 16:09

on ‎13-01-2019 16:09

Thank you
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Bambino
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on ‎13-01-2019 16:09

on ‎13-01-2019 16:09

@Anna2 You can cancel the air time by giving one months notice or you can carry on with the air time. If you cancel you can then take a sim only contract and still keep your number.

I DO NOT WORK FOR O2



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MI5
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on ‎13-01-2019 16:15

on ‎13-01-2019 16:15

You're welcome @Anna2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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