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on 21-03-2020 15:17
Solved! Go to Solution.
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on 21-03-2020 16:08
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on 21-03-2020 16:08
I wouldm speak to the payment management team. Number here
https://www.o2.co.uk/help/account-and-billing/payment-support
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
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on 21-03-2020 15:32
Call customer service on 202 and they will help you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 21-03-2020 16:08
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on 21-03-2020 16:08
I wouldm speak to the payment management team. Number here
https://www.o2.co.uk/help/account-and-billing/payment-support
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
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on 21-03-2020 16:10
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on 21-03-2020 16:10
@phone3 You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support
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on 21-03-2020 16:23
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on 21-03-2020 16:23
Supporting our customers
We’re making it free for everyone to access NHS advice in the most convenient way for them. Calls to the NHS 111 help line have always been free, and now we’re supporting that by zero-rating all NHS UK websites, meaning any data you use on these sites won’t count towards your monthly allowance. If the effects of COVID-19 are impacting your income and you have concerns over paying your upcoming phone bill, please let us know. You can call us directly on 202 to discuss the situation, and we’ll try to find a solution so you’re not under any added stress.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

