Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250595 Views
  • 2 replies
  • 2 kudos

Resolved! Can I edit my order?

Hi. Just ordered a new handset for my daughter but it is not in stock in Black. It is in stock in Purple though and she would like that just as much. Can the order still be edited once it has been placed but not yet dispatched?

Scotty73 by Level 1: Joiner
  • 1177 Views
  • 2 replies
  • 0 kudos

Resolved! Historical itemised bills - where are they?

You used to be able to download up to 6mths of bills with itemised call and text details, but I can’t find them anywhere now. I can only find itemised details for the most recent bill paid 臘‍Any help or guidance on this would be awesome. Thanks in a...

AbiW by Level 1: Joiner
  • 673 Views
  • 1 replies
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Resolved! Keeping a sim active when not in use

Hello I live in Australia and use an O2 Pay & Go sim when I visit the UK every two years. Whilst back in Australia I send a text every 6 months to keep the sim active. I understand I also have to top up every 999 days to keep the Sim alive as well. C...

GlenSydney by Level 2: Apprentice
  • 10630 Views
  • 15 replies
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Resolved! Apple Watch sync transfer

Hi,I have 2 Airtime plans on my account, one is mine and one is my daughters, the device plans are both paid up, but I have an Apple Watch synced to my phone number that still has 17 months left to pay on its device plan. Hopefully that sounds simple...

Shoelover by Level 1: Joiner
  • 836 Views
  • 1 replies
  • 0 kudos

Email pre pay

I've pre ordered a new phone the mi ey has come out of my bank but I can't find a way to log into my 02 email address to see if its gone thru as according to the split kept failing.

RG by Level 1: Joiner
  • 835 Views
  • 3 replies
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Resolved! Cancel Big Bundle

So I have changed from contract to PAYG and for some reason have automatically been given £10 Big Bundle which I don't want nor did I ask for it. How can I cancel this so that I just have basic PAYG no bundles and no data. All help appreciated.

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Anonymous by Not applicable
  • 37794 Views
  • 6 replies
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s10+ not receiving calls

A few months ago I encountered the problem where my S10+ could not receive calls. When the phone rang, I'd answer it but, I could not hear the caller (though they could hear me) and very shortly after the call would terminate. However, I could make c...

BSB1 by Level 1: Joiner
  • 1480 Views
  • 8 replies
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Upfront payment

I was buying an Apple Watch series 5 and the cost is £21 a month with £20 upfront. I payed the monthly cost no problem but when I have been sent a link to pay the upfront cost, I have to use the same card to pay and it rejects the payment. It says, “...

LIZNFFC by Level 1: Joiner
  • 1369 Views
  • 5 replies
  • 0 kudos

Resolved! qatar on pay monthly charges

Does anyone know the best way of using my phone on pay monthly in qatar for 10 days? as i may not be on wifi all the time