Solved: Re: Payg

Mzzr · ‎07-04-2022

I bought a £10 bundle offering me double data and I topped up however I got only 7gb instead of the double,14gb

MI5 · ‎07-04-2022

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thank

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎07-04-2022

@Mzzr

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thank

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Paddiewack · ‎07-04-2022

Did this myself yesterday. As late nag as you opted in to the offer by texting the word DOUBLE to a number I can’t remember. You’ll then get a text confirmation and another text confirming the data has been applied after you’ve topped up. It will not show on My O2 but you’ll notice your data as shown won’t decrease as you use it until you’ve used up the extra data.

MI5 · ‎07-04-2022

The usual text to number is "21500"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Paddiewack · ‎07-04-2022

Couldn’t for the life of me remember it!

O2

Payg

Ordered a new contract instead of upgrading existi...

I can’t pay my bill because my 02 account is fault...

Pay Off Virgin Mobile Credit Agreement

PAC Required

Lost simcard