Payg

[Mzzr]

I bought a £10 bundle offering me double data and I topped up however I got only 7gb instead of the double,14gb

[MI5 · Accepted solution]

@Mzzr 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thank

[Paddiewack]

Did this myself yesterday. As late nag as you opted in to the offer by texting the word DOUBLE to a number I can’t remember. You’ll then get a text confirmation and another text confirming the data has been applied after you’ve topped up. It will not show on My O2 but you’ll notice your data as shown won’t decrease as you use it until you’ve used up the extra data. 

[MI5]

The usual text to number is "21500"

[Paddiewack]

Couldn’t for the life of me remember it!