Payg balance and Sim swap

[pgn]

 Got a new phone from CPW, with a new O2 PAYG number and tariff. 

Wanted to transfer unused £6.40odd balance and number from the old PAYG O2 Sim to the new one, so the Guru in the local O2 shop has kicked that off, 24hrs for completion.

Meanwhile, a £6 bolt-on falls due for renewal tomorrow, and O2 website says the bolt-on cannot be removed today... Bolt-on does not apply to new Sim bundle... Just wondering if the balance transfer will be £6. 40odd or just £0.40odd... 

[pgn]

Yes @jonsie, I found that section of myO2 after I'd been into the O2 shop - not that O2 staff in-store mentioned it, they were straight onto the blower to get through to CS. Then they handed their phone to my daughter to answer the questions the CS person asked to get the changeover moving..

[jonsie]

Thanks for that @pgn 😀

Hopefully now @Anonymous can update and include it in the guide 👌

[pgn]

That sounds great, @jonsie, thanks!

BTW, I spotted this morning that "Swap your Sim" appears as an item on the menu of the MyO2 (Android) app too!

MyO2 App (Android):

PC version:

[jonsie]

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@pgn wrote:

That sounds great, @jonsie, thanks!

BTW, I spotted this morning that "Swap your Sim" appears as an item on the menu of the MyO2 (Android) app too:

MyO2 App (Android):

PC version:

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Yes I knew that on contract but I wasn't sure about payandgo 

[pgn]

Yes, @jonsie - both the MyO2 app on PAYG, and the website "swapmysim. o2. co. uk" (no spaces) on PAYG are visible.

I may have the opportunity to use this again, as Daughter #2 will be migrating from a Moto G to a new phone, and the need to move to nano sim from micro, without recourse to the kitchen scissors, may be required... more on Boxing Day if so!

[MI5]

It was just the app we wanted to know about.

[pgn]

And to put the icing on the cake, look at what's available today, in one of the local stores (albeit in silver!) 

[MI5]

That's a good price, oh and your daughters sim may be a triple so to save a sim swap, just see if you can push the middle out.