Payforit - 3rd Party Charges on Bill

[Anonymous]

I'd like to know if 02 offer any guarantees regarding 3rdParty charges on my bill.

It's just I have been listening to a BBC Radio 4 programme this afternoon about the problems with
payforit system that mobile operators have setup for autmatic charging. Apparently you only have to click

on a link to be trapped into it, you don't even have supply your phone number. I'd like to know if 02 provide services to block 3rd party charges? Next time I go for a mobile phone contract this will be my first question to any operator.

Kind Regards

[MI5]

We will all agree that it should be an opt in service and something needs to be done to put a stop to the con artists out there, but we also need to remember that some people will want these services.
O2 offer an opt out on their Charge to Mobile service, but you have to request it.

[Anonymous]

Opt out should be the default setting as many mobiles are used by children. My discussions with friends & colleagues I don't know of anyone who would want this these services. Its very open to abuse & scammers knowing this type of service is on by default.

[perksie · Accepted solution]

Some people do like using these services and there would be almighty cries of censorship if they were denied to everyone, the opt out suggested above should help.

[Anonymous]

Back to my original post. what guarantees do 02 provide is something goes wrong ? If a customer a clicks on a link which results on charges that the customer is totally unaware of.

[perksie]

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@Anonymous wrote:
Back to my original post. what guarantees do 02 provide is something goes wrong ? If a customer a clicks on a link which results on charges that the customer is totally unaware of.

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If you have been defrauded you can go to PhonepayPlus who will investigate and usually get any monies refunded, O2 cannot be held responsible for where you choose to click.

http://www.phonepayplus.org.uk/For-the-Public/Make-a-complaint.aspx

[Anonymous]

Not a good answer. My 02 contract is up soon.

[perksie]

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@Anonymous wrote:
Not a good answer. My 02 contract is up soon.

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I'm not sure why you say that?

All the protection you need is in place, a provider has no control over what you use your phone for and that's how it should be.

[jonsie]

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@Anonymous wrote:
Back to my original post. what guarantees do 02 provide is something goes wrong ? If a customer a clicks on a link which results on charges that the customer is totally unaware of.

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No guarantees as far as I know but there should be a record of opting out and there is always the option of a request to listen to your calls to customer service. 

[Anonymous]

Because its on by default, I doubt customers have any idea that this feature is enabled by default. I did not know until I heard about it on BBC Radio programe.