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Level 1: Joiner
Posts: 5
Registered: ‎22-05-2017

Pay monthly sim wont register on network

I lost my phone ,,& got new 1 & new sim 2weeks ago from 02 shop its pay monthly since then ,I waited 24hrs,2 activate, but nuthink still 2day I'm paying £31 a month 4 nothink I can not receive txt call anything so cant even speak 2 no1 plez help
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Posts: 100,367
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Pay monthly sim wont register on network

@Clairepreston67 

When reported lost O2 will block your sim and your account.

Both bars need lifting once you have a new sim.

Try using Skype to contact customer service https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 5
Registered: ‎22-05-2017

Re: Pay monthly sim wont register on network

I spoke 2 some1 from o2 he told me there was a bar on phone & he lifted it & in 02 shop they told me sim ready 2 use ,but nothink I cant do nothink at all only on wifi thanks
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Level 1: Joiner
Posts: 5
Registered: ‎22-05-2017

Re: Pay monthly sim wont register on network

I dont have skype
Highlighted
Posts: 100,367
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Pay monthly sim wont register on network

@Clairepreston67 

You can download Skype for free and it's free to call the 0800 number, or try and borrow a phone to call Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎22-05-2017

Re: Pay monthly sim wont register on network

Thank you
Highlighted
Posts: 100,367
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: Pay monthly sim wont register on network

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)