New Sim not registered

jase90 · ‎30-03-2020

Hi All,

I got my new phone and SIM on friday and it has yet to register! How long does it usually take because i'm starting to not enjoy my experience with o2.

Thanks for your help in advance.

MI5 · ‎30-03-2020

@jase90

If this is an upgrade, you need to continue using your old sim if it fits your new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jase90 · ‎30-03-2020

Hi,

Its a new phone with a new o2 sim, i've asked to bring my three number accross.

MI5 · ‎30-03-2020

@jase90

Unfortnately, number ports and transfers are taking much longer than usual right now due to system issues and short staff.

We do not know how long they will take, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jase90 · ‎30-03-2020

Thank you for the speedy response, much appreciated.

MI5 · ‎30-03-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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