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Level 1: Joiner
Posts: 3
Registered: ‎28-03-2020

New Sim not registered

Hi All,

 

I got my new phone and SIM on friday and it has yet to register!  How long does it usually take because i'm starting to not enjoy my experience with o2.

 

Thanks for your help in advance.

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Posts: 102,003
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: New Sim not registered

@jase90 

If this is an upgrade, you need to continue using your old sim if it fits your new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 3
Registered: ‎28-03-2020

Re: New Sim not registered

Hi,

 

Its a new phone with a new o2 sim, i've asked to bring my three number accross.

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Posts: 102,003
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: New Sim not registered

@jase90 

Unfortnately, number ports and transfers are taking much longer than usual right now due to system issues and short staff.

We do not know how long they will take, sorry.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎28-03-2020

Re: New Sim not registered

Thank you for the speedy response, much appreciated.

Highlighted
Posts: 102,003
Topics: 550
Solutions: 12,996
Registered: ‎04-04-2012

Re: New Sim not registered

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)