Pay monthly billed at 50% more because of 3(!) subscriptions to Disney which I can't deactivate

[Matteo]

I

 

have 3 active subscription showing on my account as additional charges while I just upgraded my tariff last week to (also) get rid of these. My tariff should be 20 and it's billed at 29.90 because of Disney. 

If I go on the Disney app, it sends me to O2. 

If I go to O2, it sends me to Disney. 

I have NO intention of being stolen 10£ just because your can't handle anything. I can't even understand what's airtime and what's in my contract because you have silly little info boxes with literally 5 word inside that don't describe what's the item. 

I need tech support to get to the bottom of this and be provided a way to deactivate FULLY my Disney subscription which I. DONT. USE. 

please contact me asap with a workaround or I'm cancelling this contract straight away as you're charging me 50% more than what I signed up for 

[MI5]

@Matteo 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

[gmarkj]

It's not 3 subscriptions @Matteo 

The top line is a refund for Disney+ from May to Jun at £7.99.

The second line is a charge for May to June at £10.99.

The third charge is Disney for June to July.

It seems as though o2 are moving people from Standard to Premium (so keeping plans without ads) without asking - which seems a little naughty...