Pay by credit card

[SteveDSL]

I have received an email bill for my mobile WiFi. I want to pay it by credit card. The mobile WiFi has never showed up on my O2 account. I am away in the USA at present so can’t phone the 0800 number, anyway past experience indicates a long wait for anyone to answer the phone. How can I the bill by credit card please?

[MI5]

@SteveDSL 

Call from your O2 phone for free. You need to be sure this isn't a scam.

+44 7860 980 202

[SteveDSL]

I’m in the USA, that number does not work from here. Anyway I’ve tried phoning O2 before and they don’t answer. I’ll be back home tomorrow, but in the meanwhile can I use some other method to contact O2 to make payment?

[TallTrees]

Hi @SteveDSL 

You can contact o2 customer services on social media here 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) 

[SteveDSL]

Thanks, but the Facebook link starts well but when I click more it just goes to my Messenger inbox. The X link does not mention customer service, it just has a lot of sales pitches. I’m not on Instagram.

so how do I get to where I can post my request on Facebook please?

Steve

[pgn]

Try the FB link shown in the link just below, @SteveDSL - good luck.

[Bambino]

@SteveDSL You can call the O2 0800 number if you download Skype: Guide: A Guide to Skype 

[MI5]

@SteveDSL 

You can't pay via any of the social media links, even if you did make contact with them.

You can only pay via payment management.

Specific payment management number +44 800 902 0217 / +44 800 032 5302

[Oxonian]

@SteveDSL 

This might help :-

Guide: How to Pay Your Bill (Airtime & Device Plans)