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No Service since switching to O2 and supplying PAC code.

PaulS1
Level 1: Joiner
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I had a new SIM card from O2 for a new contract, moving over from 3 Mobile. The PAC number was supplied to O2 on 17 Jan and I was told the number would be ported in and everything up and running by 18:00 on 18 Jan.
On 18 Jan I put my O2 SIM card in my phone and the card worked normally before the switch had started. I then put my 3 SIM card back in the phone.
When the 3 mobile card later showed No Service (the switch must have started) I put the O2 card back in my phone and I have had No Service on my phone ever since.
I reported this to O2 on 18 Jan and was told they would investigate and resolve the problem within 48 hours. I have never heard from them. On 20Jan I called O2 again to complain and was told I would hear back within 24hours. Again I have heard nothing from them.
I called 3 Mobile on 21 Jan and they confirmed that everything had been transferred to O2 and my mobile number had been switched.
I called O2 to confirm this and was told I would receive a response later that day.
Again, I heard nothing.
If I phone my mobile number from another phone I hear a continuous tone.
I have not had a mobile phone service since the morning of Tuesday 18 Jan.
How can this be resolved?

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MI5
Level 94: Supreme
  • 127032 Posts
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Registered:

@PaulS1 

Assuming you have rebooted your phone, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127032 Posts
  • 614 Topics
  • 21918 Solutions
Registered:

@PaulS1 

Assuming you have rebooted your phone, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 2
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