Pay as you go/Iphone 5

[Anonymous]

Hi

I recently upgraded to the iPhone 6 and have given my mum my old iphone 5. We bought a new nano sim for her as the sim in her iPhone 4 obviously wouldn't have fitted in and as she has not got too many contacts to update a new number with we just bought a new sim so complete new number etc.

Paid £10 in store for the £10 'big bundle' and put into the phone. Straight away got a text message saying you have £10 credit..... yada yada yada...... however when you call to check the balance is has 0.00 balance?!

Am I totally missing something here?! Haven't had pay as you go for many years so can't remember how it works - do I need to activate it online or something? Help please!!!!

[Anonymous]

When I go to web topup there is no choice of Unlimited tariffs, there are just radio buttons with £10 to £30. I selected the £10 and I got the big bundle. Where do I choose Unlimited?

[Anonymous]

MI5, there is no mention of unlimited tariff in that link. It only gives links to Big Bundle, Big Talker etc.

[MI5]

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@Anonymous wrote:
MI5, there is no mention of unlimited tariff in that link. It only gives links to Big Bundle, Big Talker etc.

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Sorry mate, there used to be - It looks like something else that has changed without telling us 😞

I suggest you go to giffgaff or Tesco instead......