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Pay as you go/Iphone 5

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Anonymous
Not applicable

on ‎12-10-2014 13:10

on ‎12-10-2014 13:10

Hi

 

I recently upgraded to the iPhone 6 and have given my mum my old iphone 5. We bought a new nano sim for her as the sim in her iPhone 4 obviously wouldn't have fitted in and as she has not got too many contacts to update a new number with we just bought a new sim so complete new number etc.

 

Paid £10 in store for the £10 'big bundle' and put into the phone. Straight away got a text message saying you have £10 credit..... yada yada yada...... however when you call to check the balance is has 0.00 balance?!

 

Am I totally missing something here?! Haven't had pay as you go for many years so can't remember how it works - do I need to activate it online or something? Help please!!!!

 

 

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Anonymous
Not applicable
In response to jonsie

on ‎30-10-2014 20:18

on ‎30-10-2014 20:18

When I go to web topup there is no choice of Unlimited tariffs, there are just radio buttons with £10 to £30. I selected the £10 and I got the big bundle. Where do I choose Unlimited?
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Anonymous
Not applicable
In response to MI5

on ‎30-10-2014 20:21

on ‎30-10-2014 20:21

MI5, there is no mention of unlimited tariff in that link. It only gives links to Big Bundle, Big Talker etc.
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎30-10-2014 21:26

on ‎30-10-2014 21:26

@Anonymous wrote:
MI5, there is no mention of unlimited tariff in that link. It only gives links to Big Bundle, Big Talker etc.

Sorry mate, there used to be - It looks like something else that has changed without telling us 😞

I suggest you go to giffgaff or Tesco instead......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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