Pay & Go go go not working

[Anonymous]

Hi all

With good faith I decided to switch from Vodafone to O2 because of the very appealing "Pay & Go Go Go" tariff.

My SIM cards arrived and I faithfully followed the instructions:

1) Pop out the right sim and put it in your phone. DONE

2) Top up - call 4444 free or visit o2.co.uk/topup. DONE

3) You need to choose your bundle from the table below and text the keyword .... I CHOSE GO10 and texted that to 21300

So, in sum, I chose the £10 pm option to get 75 mins, 500 texts and 250MB data

My PAYG account, however, initially gave me "simplicity" and my initial £10 top-up is going down and I am not seeing any benefits to the "Go Go Go" tariff.

After looking on my o2 account, it now shows that I am on the GO10 tariff, but I have to top-up to receive the benefits of it.

I have followed the instructions to the letter and yet I feel as though o2 have ripped me off and having to pay £20 to get a £10pm tariff.

Any advice would be appreciated here.

Thanks

[Anonymous]

You could call customer services on 4445 to ask what's going on they may be able to shed some light on it

[Anonymous]

This is interesting (from this forum):

If you’re already on Pay & Go, you can get on to Pay & Go Go Go in two ways:

• call 2202 (it’s free from your mobile)
• text GO 10 (for the £10 tariff) or GO 20 (for the £20 tariff), free to 21300.

If you’re not with O2, go to an O2 shop or o2.co.uk and get a free Pay & Go Go Go SIM. Once you have, you can get on to Pay & Go Go Go by calling or texting the numbers above.

So, I get one set of instructions and the above is a different set of instructions, however, it seems as though the latter is more likely to be correct.

I think this is a matter of poor communication, rather than a rip-off attempt. Two very different sets of instructions.

[Anonymous]

Seems like yet another error in their advertising

[Anonymous · Accepted solution]

I would give them a call and explain and ask them to sort it for you

[MI5]

It can take upto 24 hours for new accounts to be fully set up and register on the system. If you did everything all at once you really should have waited for your confirmation text that you were on PAYGGG. As advised above, a call to 4445 CS should resolve the issue for you.

[Anonymous]

Do let us know how you get on with this I'm sure customer services will be able to sort it for you

[Anonymous]

All sorted. Live agent understood the situation and activated everything for me.

Thanks to all for their help.

[jonsie]

Nice to hear of a chat solution:smileyhappy:

[Anonymous]

Good to hear you got it sorted