Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Travel Abroad

Hi All...in a couple of weeks I shall be going abroad for a few days. It will be the first time i have taken my new contract phone. (in the past as a PAYG customer it was simply a case of turning my phone on when landing and it found the appropriate ...

Resolved! stop

Can i stop monthly pay for a while? Because i visit my country for over 3month. I would like stop and when i come back to london i would like to re using the monthly payment. If it not possile please tell me about cancel a contract.(pay, ect..) Thank...

Resolved! bolt on

. Now monthly contract 1 yr. If i add the bolt on 1000 mins/ 1000 txt, if i cancel the contract pay monthly would the bolt on cease? Jut want keep bolt on fiver month 02 1000 mix my 02 10 numbers

Resolved! Email address for 02

Hi thereI am after an email address for 02 to discuss my bill as its too high, does anyone have one pleaase

Resolved! Pay Monthly to Pay and Go Go Go

Hi all. I have just move from O2 pay monthly (where I have been for many years) to pay and go go go keeping my number. From what I can understand from the t&c's I automatically qualify for a double allowance if I top up my phone with £20 for the £10 ...

Resolved! No longer receiving texts from Canada on PAYG International Sim?

Hello,For the past few days I haven't been able to receieve texts from Canada. I can still send texts to Canada which are received, as well as able to phone mobiles in Canada, but no texts from there get through to me. My girlfriend has already check...

Resolved! Family bolton

I have had my family bolton for nearly two weeks. i added three numbers. Two are active and the third says active but everytime i call the number i get charged. i raised this issue with o2 last week and on tuesday and they raised it with their tech t...

Can't make international calls

Hello, I've just had a catastrophic experience of the 'help' of the O2 customer service chat. I was probably speaking to a robot, otherwise I can't really explain what was going on in the 'Guru's' mind. I'm trying to call a landline abroad, but my ph...

Resolved! Early Upgrade

Hello all, Do O2 currently offer a route to early upgrade (I know they did a couple of years ago)? To make things straight, I DO NOT want to get out of paying anything (seen those Qs before)!! I essentially would be willing to pay off the balance of ...

Resolved! Direct Debit and No Phone

I ordered a phone 2 weeks ago and had a confirmation email etc. Not heard anything since. Monthly Direct Debit was set up and has been taken out yet I don't have a phone and haven't heard anything from O2. Has anyone else had similar experience?

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