Pay Monthly to Pay & Go - Mobile Number not reassigned by O2 as promised

[Anonymous]

My monthly contract expired 5th Oct and due to redundancy changed to Pay & Go.  Online assistant who helped me said she'd reassign my original mobile number to new Pay & Go SIM, but she hasn't done this and it's causing all sorts of problems.  Have tried to contact O2 online and by phone several times, but still no further forward!!  Apparently I should also have been offered a loyalty bonus for staying with O2??  Can anyone help please?

[perksie]

Try the Live Chat or phone again via Contact us at the bottom of the page.

O2 Swap My Sim might be better here:

http://swapmysim.o2.co.uk/

[Anonymous]

Thanks but I have tried live chat and been transferred to another department only to sit waiting whilst O2 shop promote all their products and services!

[Anonymous]

I've also tried the link you kindly provided but I'm not recognized using my original number and the new number assigned to the Pay & Go SIM hasn't been used to make any calls to a frequently used number, so won't allow me to continue..............

[perksie · Accepted solution]

You can only do it by phone then.

[Anonymous]

Thanks anyway! 🙂

[perksie]

Let us know how you get on.