Hi all
I've had a Pay&Go account setup for years with a data bolt-on and automatic top up.
I recently decided to also get a pay monthly contract. I went through the whole process, set up the details (using the same email address as my old Pay&Go account), received the phone and it all works brilliantly.
I then decided that I wanted to cancel my automatic top up and data bolt-on on my Pay&Go account (will mainly be using it as a back up phone in case my new Pay Monthly one breaks). After signing into my MyO2 account, I found that my Pay&Go account details were no longer there. Instead of having both the Pay&Go number and Pay Monthly number listed under My O2 products, only my Pay Monthly number is listed. There doesn't appear to be any sign whatsoever that I have a Pay&Go account.
I've tried to re-register my Pay&Go account under a new email address but when I try this it says that there is already an email address associated with the number (the email address that it used to be under before I got the Pay Monthly contract).
I've contacted support through the chat twice already (each time a week apart) and they said they'd get it sorted within 5 working days. It's now been 5 working days since my last support chat and still not fixed.
The main thing I want to do is be able to cancel the data-bolt so I'm no longer using up money on my old phone. So in summary:
1) Has anyone experienced anything else like this before? If so, how did you resolve it?
2) Is there any way to cancel a bolt on without having to sign into my MyO2 account?
Thanks in advance.
P.S The support chat people are very friendly but unfortunately they don't appear to actually sort much out.
