Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Level 1: Joiner
Posts: 1
Registered: ‎20-06-2019

Parental controls

I have a mobile phone on my account for my daughter and want to minimise her usage. Can I do this by calling customer services or do I have to go into her phone settings? I want to stop her making calls out but only receive
Posts: 10,294
Topics: 83
Kudos: 1,113
Blog Posts: 2
Solutions: 123
Registered: ‎22-08-2016

Re: Parental controls

Hi @Cu 


If you want an outgoing calls bar on your daughter's phone you will need to ring customer services on 202. The best time to ring is between 8-8:30am, to avoid a long wait on hold.


Best of luck and welcome to the forum Welcome

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb

Posts: 117,727
Topics: 577
Solutions: 16,563
Registered: ‎04-04-2012

Re: Parental controls


If it's an Android phone, have a look here for a guide https://www.ubergizmo.com/how-to/block-calls-android/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,880
Registered: ‎23-07-2014

Re: Parental controls

Hi @Cu , how are you doing today? Smiley Happy

As it's been a few days since you posted, I wanted to check if you managed to block outgoing calls in the end?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help

If you'd like to take part, why not register? Smiley Happy

Posts: 68
Topics: 0
Kudos: 25
Blog Posts: 0
Solutions: 0
Registered: ‎02-03-2019

Re: Parental controls

For parent control if Android try giving Google Family Link a try, or you could you Qustodio, it's included on O2 as an add on if I remember https://www.o2.co.uk/qustodio.
Kindest Regards,
Samsung Galaxy S10+ on O2 UK
Nokia 1 Plus on O2 UK