Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Anonymous
Posts: 0
Accepted Solution

Paper bill

Hi, I would like from O2 a few paper statements from the last 4 years, 2 each year ?

Thank you

Posts: 13,412
Topics: 83
Registered: ‎14-01-2014

Re: Paper bill

You need to contact customer services on 202 or by any method at
Www.O2.Co.UK/contactus



Posts: 116,687
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: Paper bill

You can print off going back 2 years in your My O2 http://www.o2.co.uk/myo2
I don't believe O2 keep any records beyond 2 years.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 100,583
Topics: 767
Registered: ‎14-01-2013

Re: Paper bill

It looks as if @Anonymous is another poster who thinks they are talking to O2 Customer Services... I hope they come back to read the advice given?...Smiley Wink

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Anonymous
Posts: 0

Re: Paper bill

I remember reading once that records are kept upto 2 years then that's it
Posts: 84,487
Topics: 580
Solutions: 4,306
Registered: ‎04-01-2009

Re: Paper bill

I believe it's 2 years but thought the legal requirement was 6 years but if the OP calls customer service he may get clarification.

Anonymous
Posts: 0

Re: Paper bill

You can get bills going back 6 years but it might have to be done as a Subject Access Data Request which o2 will charge for.
Posts: 84,487
Topics: 580
Solutions: 4,306
Registered: ‎04-01-2009
Posts: 100,583
Topics: 767
Registered: ‎14-01-2013

Re: Paper bill


@jonsie wrote:

Some useful information here :

How can I get a copy of the information O2 store on me? - Help


Good find @jonsie  I have pinched the link to add to my collection...Happy Dance

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Posts: 84,487
Topics: 580
Solutions: 4,306
Registered: ‎04-01-2009

Re: Paper bill


@Cleoriff wrote:

@jonsie wrote:

Some useful information here :

How can I get a copy of the information O2 store on me? - Help


Good find @jonsie  I have pinched the link to add to my collection...Happy Dance


Still better to confirm first with customer service that the statements are available....