Pac Code

[IsabelleRose]

Hello,

I am changing from Vodafone to O2, in which i want to keep my current number. Therefore, i have filled out the correct form, however it keeps sending me an error email. 

I am unsure what to do, as i havent been able to speak with anyone on the phone.

Thank you to anyone that helps!

[jonsie]

You need to call O2 then choose any of the options, fraud etc
Everything is taking longer due to the lockdown. Call centres and social distancing means limited staff to handle all the queries. Patience needed I'm afraid.
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
Other numbers to try
0800 977 7337
0800 587 4005
0800 0901808
Download and use Skpe to call any of the free numbers
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Cleoriff]

Hi @IsabelleRose 

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

If you need to contact O2 then try any or all numbers in this guide.

Guide: Coronavirus Community Help and Support