PUFFL - Pay UP Front For Life

[Derek_Diamond]

Hi,

Looking for some advice with PUFFL, did anyone on here purchase this deal? 

The tariff is now discontinued but what tariff did o2 move you onto and are currently on?

[MI5 · Accepted solution]

@Derek_Diamond 

I found this thread by using search on the forum.

https://community.o2.co.uk/t5/Discussions-Feedback/pay-up-front-for-life-cancelled-by-o2/m-p/45998

[Derek_Diamond]

Thank you very much @MI5 !

[MI5]

You're welcome @Derek_Diamond 

If you're having problems with your given allowances and customer services aren't helping, you could consider a complaint through Resolver.

https://www.o2.co.uk/how-to-complain

[Derek_Diamond]

Having no luck with o2 Complaints team, and all the ombudsman has offer is £50 Compensation and a written apology from o2 but still no tariff change. Currently 200 mins, no texts or data and also unable to use Wi-Fi calling 😢

[MI5]

Out of interest @Derek_Diamond 

What allowances did you have on your puffl sim?

[Derek_Diamond]

Not 💯 sure @MI5 but I think it was 50 anytime minutes 

[MI5]

So they have given you more allowances now @Derek_Diamond ?

[MI5]

A rather long discussion here too @Derek_Diamond 

£50 compensation for O2 Pay upfront for life package holders — MoneySavingExpert Forum

[Derek_Diamond]

Yes @MI5, my grievance is that other customers that purchases the exact same deal are received unlimited calls/texts and some data. I just feel everyone should be treated the same