PIN number

[Appleby]

O2 are being no of no help at all, my son has just died suddenly and I do not know his PIN number to enable me to access his contacts to tell them of his passing, what can I do?

[b4u2]

Ask o2 to reset the pin and account. Explain your situation to them

[TSE]

Have you contacted the bereavement team here?

https://www.o2.co.uk/help/account-and-billing/bereavement

They were very helpful when my friend died a few years ago.

Edit - If you're trying to get the PIN number for the phone to unlock it then that might be something o2 cannot help you with.

Which phone is it?

[MI5]

@Appleby 

Sorry for your loss, but unfortunately there's no way that O2 could know the PIN of an individuals phone.

You'll need to contact the phone manufacturer but forcing an unlock usually wipes all data from the phone.