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Service cut off while on payment holiday

ernesto123-123
Level 1: Joiner
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My service has been cut off while on a payment holiday. i cant even recieve messages from o2 to sign into myo2 to talk to someone from customer service!!! the phone wont even make calls to 202!!!

 

Help please

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madasaf1sh
Level 53: Renowned
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@ernesto123-123

You need to speak to the Payment Management team on 0800 917 0207

As they will be able to assist you, the best.

You can use Skype to call the 0800 number
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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madasaf1sh
Level 53: Renowned
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@ernesto123-123

You need to speak to the Payment Management team on 0800 917 0207

As they will be able to assist you, the best.

You can use Skype to call the 0800 number
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts



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Bambino
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@ernesto123-123 Instructions on how to use Skype to call 0800 numbers for free here: 

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

 

I DO NOT WORK FOR O2



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b4u2
Level 6: Acolyte
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Have you spoken to customer services?
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