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PHONE SENDING TEXTS FROM 2 NUMBERS

Aaron_
Level 2: Apprentice
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on ‎22-05-2021 09:42

on ‎22-05-2021 09:42

Hi,

I bought a sim, transfered over my number from previous provider and now some of my texts are sent from my number from old provider and some are sending from number which came with sim card.

Not very happy with decision of changing.

Please help
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MI5
Level 94: Supreme
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on ‎22-05-2021 09:45

on ‎22-05-2021 09:45

@Aaron_ 

If you have an iPhone, check the correct number is shown in Settings >Phone >My number.

If not, did you follow the port in process to transfer your number? 

https://www.google.co.uk/url?sa=t&source=web&rct=j&url=https://www.o2.co.uk/help/device-and-sim-supp...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Aaron_
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on ‎22-05-2021 09:52

on ‎22-05-2021 09:52

I did
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MI5
Level 94: Supreme
In response to Aaron_
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on ‎22-05-2021 09:54

on ‎22-05-2021 09:54

Phone type?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Aaron_
Level 2: Apprentice
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on ‎22-05-2021 11:09

on ‎22-05-2021 11:09

Samsung
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Aaron_
Level 2: Apprentice
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on ‎22-05-2021 11:31

on ‎22-05-2021 11:31

Samsung...
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MI5
Level 94: Supreme
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on ‎22-05-2021 15:25

on ‎22-05-2021 15:25

@Aaron_ 

As the phone supports RCS messaging, there will be a phone number stored in the message settings under advanced messaging services (or similar).

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
Former Staff
In response to MI5
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on ‎25-05-2021 12:24

on ‎25-05-2021 12:24

Hi @Aaron_ were you able to sort this out with the suggestions given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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