PAYG to pay monthly problem

[Dave1234]

I requested o2 payg to o2 pay monthly keeping same number 9 days ago but they have blocked my old number.

I received a new sim and new number and a pac number but it hasn't transferred.

It's hopeless calling the support team because they promise it will happen but it hasn't.

Awful service.

[MI5]

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@Dave1234 wrote:

Also they have stated that I do need a pac to migrate from payg to pm.

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Laughable really these days.

You'll need your PAC to leave O2 which sounds like the best idea now.

[Dave1234]

Yes, I plan to leave O2, but I need my old payg number reinstated first.

[Dave1234]

Maybe that's the problem?

They have applied a pac (I have a number), but it doesn't need one, so the migration is stuck (confused)?

[MI5]

Sounds like a standard O2 cluster **** @Dave1234 

[Dave1234 · Accepted solution]

So....

I emailed the O2 back office and hey presto it's succesfully migrated and they credited my pm account with the remainder on payg!

Maybe a coincidence???

For ref the email address is...

(REMOVED)

[jonsie]

Useful email @Dave1234 👍

[sharkscot]

I am having the same issue - can't move my nr from PAYG to pay monthly. It was more than 30 calls already to O2 call center and all the promisses I am getting is that a ticket was created and I should wait for 24h. More Almost 1.5months has passed and no solution...

[Oxonian]

You @sharkscot need to contact O2. Unfortunately, this is a customer to customer community so we cannot access your account or provide other direct help.

You can message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media tear are based in the UK and have a good reputation for solving customer problems. 👍