fraudulent payment?!

[Elza]

has anyone had a similar problem with O2. The bank takes the monthly bill for O2, but it does not reflect that the bill has been paid.It's the second time it's happened to me and I'm angry because I'm not getting my money back

[Bambino · Accepted solution]

@Elza I suggest you speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support