PAYG tariff not added, bolt on instead.

[Anonymous]

Since October i have been using the pay as you go go go tariff. Today when i made my monthly £10 top up a works web bolt on was added instead.

If i spent another £10 would the go go go tariff start working straight away or do i have to wait until next month?

[Liquid · Accepted solution]

I think you'd have to wait until your next anniversary date unfortunatly.

If the web bolt on was a mistake not on your behalf it would be prudent to phone CS (4445) and speak to them about it. They may well be able to refund the bolt on and instigate the reactivation of the tariff for this month.