PAYG number transfer

[Elainye]

Hello, recently moved from o2 PAYG to o2 Pay Monthly (sorted out in store). I requested to keep my same PAYG number at this time too.

My old PAYG o2 sim deactivated last week with no service but the new o2 pay monthly sim is active with the new number even after rebooting. Is there any way to double check number porting is scheduled/in progress please? Thank you

[Noodles23]

I feel your pain, I am I'm the same situation, I have till Monday for either the number to transfer or I need to end the contract (cooling of period) 

[pgn]

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@Noodles23 wrote:

I feel your pain, I am I'm the same situation, I have till Monday for either the number to transfer or I need to end the contract (cooling of period) 

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Did nothing come of @O2Emma's Private MEssage to you yesterday, @Noodles23?

[Noodles23]

Not yet, waiting for an email

[pgn]

If you mean an e-mail from Emma, this goes into your PMs here:

Or here when you click on your avatar top-right on Mobile:

If you are wating for an e-mail from someone at Emma's behest, then I can't help further - Emma is not on today, or tomorrow, @Noodles23 

[Noodles23]

Yeh from porting team, I will have to wait till Monday, just not helpful when I have till Monday to decide, if I need to end my contract (in time for the cooling off period) I'm in limbo

[O2Emma]

Hi @pgn I am still in contact with @Noodles23 issue has been looked into and investigated thanks.

[pgn]

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@O2Emma wrote:

Hi @pgn I am still in contact with @Noodles23 issue has been looked into and investigated thanks.

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Thank you, Emma. 👍