PAYG number transfer

[Elainye]

Hello, recently moved from o2 PAYG to o2 Pay Monthly (sorted out in store). I requested to keep my same PAYG number at this time too.

My old PAYG o2 sim deactivated last week with no service but the new o2 pay monthly sim is active with the new number even after rebooting. Is there any way to double check number porting is scheduled/in progress please? Thank you

[MI5 · Accepted solution]

@Elainye 

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Guide: Migration & porting into O2  

[Elainye]

Update: Not getting anywhere at all with porting my number across, even though it’s within the o2 network itself.

30th Dec (in-store) the assistant took my old sim details and said when this no longer had service to pop the new sim in, which happened later that day. New sim is active with service, but with the new temporary number.

4th Jan rang o2, first assistant couldn’t retrieve any of my details! Second did the same as above and promised number would be ported to my device within 4 hours but I’m in the same situation 24 hours later.

Really don’t know what to do, as a disabled person I desperately need access to my number as it’s linked to my medical and OTP for work log in. I would never of signed up to a contract at this time if I had known I would be without my number for 6 days (and more!).

[Enlli]

I'll  ask an advisor to take a look

@O2Emma can you help @Elainye 

Thanks

[O2Emma]

Hi @Enlli I will pick this up thanks.

[O2Emma]

Hi @Elainye I will send you a private message to look into this for you.

[Elainye]

Thank you - that would be great.

[O2Emma]

Hi @Anonymous Can you pick this up for @Elainye please.

[Anonymous]

@O2Emma thanks for the tag @Elainye will private message you

[Elainye]

Okay thank you.