cancel
Showing results for 
Search instead for 
Did you mean: 

PAYG how to get refund for credit balance

Anonymous
Not applicable

Hi there,

 

After a LONG time with O2 on PAYG I am moving supplier and wondered if anyone knew if I can claim my credit balance back?  I can't find anything about it online and there's no-one available on their chat to message them.

 

Any help would be appreciated.

 

Cheers

M.

Message 1 of 7
6,670 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
If you move away from o2 you lose any credit.
You can transfer the credit to an o2 contract if you upgrade but otherwise you will have to forfeit it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 7
6,666 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
If you move away from o2 you lose any credit.
You can transfer the credit to an o2 contract if you upgrade but otherwise you will have to forfeit it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
6,667 Views

jonsie
Level 94: Supreme
  • 92919 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Unfortunately you cannot reclaim your credit. It's a case of use it or lose it imห​afraid. The only way you wouldn't lose it is by taking a contract with O2 and credit would then be transferred to the new account. 

Message 3 of 7
6,665 Views

Anonymous
Not applicable
Cheers, was thinking I could give to charity so thanks ...M
Message 4 of 7
6,661 Views

Anonymous
Not applicable
Cheers
Message 5 of 7
6,662 Views

MI5
Level 94: Supreme
  • 143435 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Great idea slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 7
6,659 Views

jonsie
Level 94: Supreme
  • 92919 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Charities will be very grateful. So many you can now make a text donation ☺️

Message 7 of 7
6,653 Views