PAC codes and poor service

[statts1976uk]

Phoned up yesterday to give my PAC code and to transfer my number over. The chap at the other end was very friendly and assured me that everything was in place for an approx 12 noon transfer and that my phone may be out of action for about an hour, I was rather pleased with this and thought no more of it. I called up today to ask if there was a delay and lo and behold it wasn't booked for today and it might get done tomorrow but it might take longer. Why do O2 customer services persist in guessing at timescales like this and make false promises? I've only been back 7 weeks and this coupled with the whole Z2 debarcle makes me wonder why I bothered coming back!

Rant over!!!!

[Anonymous]

We all need to vent at some point.

Constructively of course.

[Cleoriff]

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@statts1976uk wrote:
To be honest I'm not sure if I'm looking for help or advice on this matter as there is little that can be done. I was just venting off as I've found customer services rather unhelpful and unapologetic for their mistake. There is nothing that can be done apart from highlighting issues in the hope that O2 might notice that people are unhappy.

Now don't get me started about O2 Livechat or O2 refusing to pay out On Topcashback!!!!!

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@statts1976uk. At least your rant was relevant and gave us an understanding of why you were frustrated...:smileywink:

Re your last sentence?  There are a number of  threads on here regarding customers poor experience of live chat...so sadly.... you are not alone:smileysad: