PAC code

[Anonymous]

Need my PAC

[Cleoriff]

Well all that aside...I would like to know why, until now, I have always understood Live chat wasn't recommended as the route to go through...

I always like to give the correct advice....if I can't I wont advise at all...

[Beenherebefore]

It sounds to me like Live Chat can perform simple functions more or less 100% correctly all the time.

So they can respond correctly to the question "Can you give me a PAC code please?"

But less reliably to more complicated technical issues when problem/fault analysis is required.

[Anonymous]

Agreed.

The issuing of PAC Codes has not been stopped by Live Chat therefore not actually re instated.

Probably more of a lost in translation scenario.

[Anonymous]

Tried twice today to get my PAC via live chat.  Both time was told I have to call retentions.

Whats going on, they just say they CAN'T issue PAC Codes.

[jonsie]

You have to call now I believe. 

[MI5]

They can.
I got mine off them last week for one of my accounts.

[jonsie]

Advisers who can't be bothered then?

[MI5]

Wouldn't be surprised......