Solved: PAC Code

Anonymous · ‎09-10-2017

How can I get a PAC code to allow me to transfer to another company? I have been told that I need to call O2 from my mobile and then use an automated menu etc to do this... the catch is I am deaf and cannot hear an automated menu let alone use it? I have no idea how I am supposed to speak to someone on a phone either - obviously a mobile isn't a Textphone for the deaf.

What necessary adjustments for those of us who are hard of hearing does O2 make to allow us to access the services they provide evenly? It would be nice to know so I could actually move services.

MI5 · ‎09-10-2017

You can use live chat http://www.o2.co.uk/contactus
Help thread here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-10-2017

You can use live chat http://www.o2.co.uk/contactus
Help thread here https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-10-2017

Thanks! Much appreciated.

I'll give that a shot and report back!

MI5 · ‎09-10-2017

Good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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