1 ACCEPTED SOLUTION
Accepted Solutions
- 95780 Posts
- 612 Topics
- 7137 Solutions
If you are struggling to pay your account then you can speak to the debt management team by calling 202 and asking to speak to them. They would come up with a repayment plan but not just for the overspend. It would have to be for the whole amount and would be in the form of part payments.
However your phone may be restricted until the full amount was paid back.
You can't just split the normal account charge from the overspend though and your account would be restricted unless you called them.
- 95780 Posts
- 612 Topics
- 7137 Solutions
If you are struggling to pay your account then you can speak to the debt management team by calling 202 and asking to speak to them. They would come up with a repayment plan but not just for the overspend. It would have to be for the whole amount and would be in the form of part payments.
However your phone may be restricted until the full amount was paid back.
You can't just split the normal account charge from the overspend though and your account would be restricted unless you called them.
- 10294 Posts
- 85 Topics
- 123 Solutions
@Anonymous this is not Customer Services; we are all customers like yourself and have no access to your account. You need to speak customer services about your situation using the information contained in this link http://www.o2.co.uk/contactus
The best time to contact them is when they open at 08;00.
The best time to contact them is when they open at 08;00.
