Overpayment

[Beata2]

Dear o2 Team,

I hopped to repay much earlier for my device and I overpayied half of sum into your account to finish contract earlier.

Unfortunatelly nothing happened and you can not use my money to cover costs of device.

kindly ask you to repay me back all overpayied money into my account cause you are still charging my direct debit card every month as usuall.

2. I would like to keep my nr and change my tariff cause you charg me for adjustments 35 gbp last months.

beata

[Cleoriff]

@Beata2 

You need to call customer service.

Call 202 from your mobile or 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call